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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:
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Salesforce Certified AI Specialist Exam Sample Questions (Q30-Q35):
NEW QUESTION # 30
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number.
Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an AI Specialist implement to meet this requirement?
- A. Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.
- B. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
- C. Create a screen flow to collect sales order number and invoke the prompt template using the standard
"Prompt Template" flow action.
Answer: C
Explanation:
To implement a solution where users enter a sales order number and the system generates a summary, the AI Specialist should create ascreen flowto collect the sales order number and invoke the prompt template. The standard"Prompt Template" flow actioncan then be used to trigger the custom prompt, providing a summary of the sales order header and details.
* Option B, creating a template-triggered prompt flow, is not necessary for this scenario because the requirement is to directly collect input through a screen flow.
* Option C, using an autolaunched flow, would be inappropriate here because the solution requires user interaction (entering a sales order number), which is best suited to a screen flow.
Salesforce AI Specialist References:For further guidance on creating prompt templates with flows:
https://help.salesforce.com/s/articleView?id=sf.prompt_template_flow_integration.htm
NEW QUESTION # 31
Universal Containers plans to enhance its sales team's productivity using Al.
Which specific requirement necessitates the use of Prompt Builder?
- A. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data
- B. Creating a draft newsletter for an upcoming tradeshow
- C. Predicting the likelihood of customers churning or discontinuing their relationship with the company
Answer: B
NEW QUESTION # 32
Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow.
How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?
- A. Invocable Apex
- B. Flow Action
- C. Einstein for Flow
Answer: C
Explanation:
* Context of the Question
* Universal Container (UC) has used prompt templates to update summary fields on record pages.
* Now, the admin wants to incorporate similar generative AI functionality within a Flow for automation purposes.
* How to Call a Prompt Template Within a Flow
* Flow Action: Salesforce provides a standard way to invoke generative AI templates or prompts within a Flow step. From the Flow Builder, you can add an "Action" that references the prompt template you created in Prompt Builder.
* Other Options:
* Invocable Apex: Possible fallback if there's no out-of-the-box Flow Action available.
However, Salesforce is releasing native Flow integration for AI prompts, making custom Apex less necessary.
* Einstein for Flow: A broad label for Salesforce's generative AI features within Flow.
Under the hood, you typically use a "Flow Action" that points to your prompt.
* Conclusion
* The easiest out-of-the-box solution is to use a Flow Action referencing the prompt template.
Hence, Option B is correct.
Salesforce AI Specialist References & Documents
* Salesforce Trailhead: Use Prompt Templates in FlowDemonstrates how to add an Action in Flow that calls a prompt template.
* Salesforce Documentation: Einstein GPT for FlowExplains standard flow actions to invoke and handle generative AI responses.
NEW QUESTION # 33
Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.
Which tool should the AI Specialist recommend?
- A. Model Playground
- B. Copilot Builder
- C. Einstein Copilot
Answer: B
Explanation:
To understand multiple real-world user utterances and ensure the correct action is selected before activating a custom copilot action, the recommended tool is Copilot Builder. This tool allows AI Specialists to design and test conversational actions in response to user inputs, helping ensure the copilot can accurately handle different user queries and phrases. Copilot Builder provides the ability to test, refine, and improve actions based on real-world utterances.
Option C is correct as Copilot Builder is designed for configuring and testing conversational actions.
Option A (Model Playground) is used for testing models, not user utterances.
Option B (Einstein Copilot) refers to the conversational interface but isn't the right tool for designing and testing actions.
Reference:
Salesforce Copilot Builder Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_builder.htm
NEW QUESTION # 34
Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.
What should an AI Specialist recommend to generate this email?
- A. Standard email draft with Einstein and choose standard email template
- B. Standard email marketing template using Apex or flows for matching interest in products
- C. Custom sales email template which is grounded with interest and product information
Answer: C
Explanation:
To generate an email about products that closely match a customer's expressed interests, an AI Specialist should recommend using acustom sales email templatethat isgrounded with interest and product information. This ensures that the email content is personalized based on the customer's preferences, increasing the relevance of the marketing message.
Using grounding ensures that the generative AI pulls the correct data related to customer interests and product matches, making the email more effective.
For more information, refer toSalesforce documentationon grounding AI-generated content and email personalization strategies.
NEW QUESTION # 35
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